Good gravy.

I am still having AT&T problems - the caller ID that they are forcing me to pay for, but that hasn't worked in the three weeks they've been my phone company, is still an issue. I have called and called and they have pontificated and broken promises and lied... but this email has to top all of the BS to date.

I started contacting customer service by email this weekend, after I was hung up on at 6.57ish PM on Friday. See, customer service closes for the weekend at 7, and rather than finish the call, the agent I was talking with (Ivan in Kansas City) simply told me he had to look something up, said he was putting me on hold, and after a few minutes, the line was disconnected.

But customer service online is supposed to be a 24/7 service. They were really great with their response times. The first email they sent me was that they were going to research my case. Then I got an email back telling me they'd reviewed my file and that they were currently looking at trouble shooting items. Then I get the following message:

Dear Michelle,
Thank you for contacting AT&T Local Service.
I apologize for any inconvenience you may have experienced while attempting to get the Caller ID feature to function correctly.

Your order for AT&T One Rate USA Plan was completed on May 29, 2003.

AT&T Caller ID, AT&T Caller ID with Name, and AT&T Call Waiting ID all require Caller ID equipment, which can be purchased at many major electronic retailers. AT&T is not currently distributing this equipment.

Please check the manufacturer's instructions provided with the Caller ID equipment at the time of purchase for details regarding proper use and troubleshooting tips.

If you have checked the trouble shooting tips, and still have the same problem with the Caller ID feature, please contact our AT&T Repair Office 24 hours a day, 7 days a week at 1-800-288-2747 for assistance. Please follow the appropriate phone prompts to reach the AT&T Repair office

So basically, after looking at my file, reading all the notes and putting on her thinking cap, Christy the AT&T rep just figured the caller ID didn't work because I was too stupid to know that I had to have a phone with caller ID equipment in it. They'd done their job, after all, by placing the order. Now it is up to me to get it working. I'm so glad they cleared that up!

Anyone know of any DSL or Cable internet services for under $30 a month?